NUPI Exchange Policy

NUPI Exchange Policy

At NUPI, we take great care in checking every piece before it leaves us. We’re grateful to have had very few product-related issues and an exceptionally low return rate so far.

But if something isn’t right, please know that we’re here to take care of it.

If There Is a Defect

We take full responsibility for any genuine defect in a NUPI product.

If you receive a piece with a defect, please share clear photographs and/or a short video showing the affected area with our team. Once the defect is reviewed and confirmed by us, the return shipping cost will be borne by NUPI.

You can bring the piece to a NUPI store, or send it back to our retail store address. Once we receive and verify the product, we will send you a fresh replacement at no additional cost.

If You Change Your Mind

We understand that sometimes you may receive your saree and feel that another one would suit you better.

In such cases, we’re happy to offer an exchange for another saree from the same price range or a higher price range, provided the request is made within 3–4 days of receiving your order.

For a higher-priced saree, the difference in price will be payable by the customer.

For a change-of-mind exchange, the shipping costs for sending the original saree back and receiving the replacement will be borne by the customer.

The saree should be unused, unworn and in its original condition, with all tags and packaging intact. Exchanges are subject to availability.

We kindly request that all exchange requests be made within the specified timeframe, as exchanges cannot be accommodated after 3–4 days of delivery.

Need Help?

If you’re unsure about anything regarding your order or exchange, please simply call or message us during our office hours. We’ll be happy to guide you.

Your order is important to us, and we’ll always do our best to make your NUPI experience a smooth one.